Shipping policy

Orders are shipped from MAKALU EXPLORE’s local inventory.

Available destinations, shipping fees, and estimated delivery times are displayed at checkout. We offer free same-day delivery for eligible addresses in Montreal, Laval, the North Shore and the South Shore. Eligibility and delivery options are confirmed at checkout. Standard shipping is available for other eligible orders. Local pickup is not available.

Orders are prepared on business days. Tracking information is emailed when available. Delivery estimates may be affected by carriers, weather, holidays, or circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address. Please report damaged, missing, or incorrect items within 48 hours of delivery by contacting makalu.imp@gmail.com and include photos when possible.